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Accessibility Statement

The Manhattan at Times Square Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at reservations@mtshotel.com with a description of the issue you encountered and your contact information. Your experience matters to us.

The Manhattan at Times Square Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

The Manhattan at Times Square Hotel is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property features

Accessible public entrance.

The registration desk is 48” high. It has an accessible surface for guests who use wheelchairs.

Accessible route from the public entrance to the registration area and accessible rooms.

Accessible elevator. Accessible route to the elevator from the public entrance, registration desk and rooms.

Accessible emergency exit.

Accessible public restroom.

Accessible concierge desk.

Accessible route from parking area to the main entrance.

Accessible parking (valet only).

TTY for guest use.

Visual (strobe light) alarms.

Guest room televisions have closed captioning or closed captioning decoders are provided.

Braille signage throughout.

Accessible food and beverage outlets:
Breakfast Bar has accessible seating.

Accessible route to food and beverage outlet from the public entrance and accessible rooms.

Accessible business center. Accessible route to business center from the public entrance and accessible rooms.

Accessible exercise facilities, and accessible route to exercise facilities from the public entrance and accessible rooms.

Service animals are welcome at the Manhattan at Times Square Hotel.

Accessible guest rooms

Standard King - ADA with Bathtub Accessible

1 king bed
ADA tub
Kits available including TTY, flash phone, alarm clock bed shaker, 10B receiver/amplifier, and visual door signaler.

Standard King - ADA with Roll-in Shower Accessible

1 king bed
Roll-in shower
Kits available including TTY, flash phone, alarm clock bed shaker, 10B receiver/amplifier, and visual door signaler.

Standard Two Doubles - ADA with Roll-in Shower

2 double beds
Roll-in shower
Kits available including TTY, flash phone, alarm clock bed shaker, 10B receiver/amplifier, and visual door signaler.

One Bedroom King Suite - ADA with Roll-in Shower

1 king bed
Roll-in shower
Kits available including TTY, flash phone, alarm clock bed shaker, 10B receiver/amplifier, and visual door signaler.

Accessible route from public entrance and registration area to accessible rooms.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Manhattan at Times Square Hotel website. The hotel is not responsible for any third-party content on the website.

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